SuMO's Service Management team consists of a dedicated group of strategic consultants and technical experts that work with our clients to deliver their Service and Asset Management projects all day, every day.  

We've been heavyweights in the Service & Operations Management market since 1996.  With expertise that includes 13 different industry verticals, It's what we do. 

The leadership team...


STEVEN KISS | Sales and Marketing
Steven's history with the company dates back to 2001 and currently leads the sales and marketing efforts at SuMO.  

Prior to, he held various sales and marketing leadership roles at Beyondsoft, Achievo and Netstar Solutions and was a co-founder of, a publicly traded e-commerce company originally started from his bedroom.


ALISON WHEELER | Professional Services & Delivery
With a background in Service Management Process Implementation, Training and Project Management, Alison has over 15 years experience delivering Service Management solutions based on ITIL best practices that focus on the people, process, technology, and information perspectives of providing business solutions within enterprise organizations. This includes all aspects of project delivery including analysis, architecture and design, planning, implementation, and training.

With experience delivering IT Service Management, IT Operations Management, HR Service Management, Asset Management, CMDB and Project Portfolio Management solutions, Alison is also an accredited ITIL Trainer, Certified ScrumMaster (CSM), and carries various technical certifications from BMC, Cherwell & ServiceNow.


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ROBERT LEE | professional services & delivery (retired)
With over 25 years in IT and over 15 dedicated to Service & Asset Management solutions, Robert leads the SuMO professional services and delivery team.  As one of the "original 10" employees, his experience runs the gamut of technical knowledge and strategic guidance for clients including government organizations and enterprise customers with global operations.

In addition to his ITIL Masters, Robert carries certifications from HP, ServiceNow, IBM and Microsoft.  

(And he's probably on a cruise somewhere in the world right now) 

RICHARD SAIELLIS | Finance and Operations
Richard runs the financial side of the house including Operations.  He has over 20 years experience working in the financial sector and has held executive roles for both public and private corporations.

(and he's a bit shy)



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