Bomgar is quite simply, the most secure way to support any computer or device.
With Bomgar, support organizations can access and support nearly any remote computer or mobile device. Troubleshoot PCs (& Macs) and servers, provide remote assistance, train remote employees or perform system maintenance. All with the highest levels of security.
Launch remote control from a service desk ticket.
Pre-built integrations with the leading service desk, CRM, and systems management solutions make set-up a breeze. Plus, there's an API for creating custom integrations.
- Closed-loop reporting on service desk activity
- Launch remote support and chat from a ticket
- Improve service desk effciency
Right out of the cloud...
Consolidate alerts from HP Service Manager, Remedy, ServiceNow and other applications for one centralized notification and alerting system. Avoid over-burdening staff with duplicate and erroneous messages with one system for all contacts, on-call schedules, holidays, communication preferences, escalations, etc...
Advanced scheduling and escalation capabilities harness the complexity of multiple applications, systems, scenarios (of varying severities), response teams and constantly shifting on-call schedules to assure communications are streamlined from the get go. Drastically reduced communication timelines mean drastically reduced resolution times.
Subscriptions allow for those beyond first-line response teams to remain in-the-know throughout the life of an incident. Dynamic groups can be created based on any number of changing parameters, status or skills. For day-to-day core IT activities, both subscriptions and dynamic groups allow for intelligent communications to improve operations.
Full multi-modal communications support any type of communication such as phone, email, SMS (including long SMS), mobile push, instant conference-call bridging, integration with social media- even fax and pagers. Two-way communications combined with escalations through multiple communication methods mean xMatters doesn’t stop until you get the response you need- receipt confirmation, incident ownership, request approvals, etc...
Full support of mobile push alerts to iOS, Android and BB10 offers increased reliability over SMS- particularly important given the challenge of global SMS reliability. Push alerts also support more flexible message formatting, long messaging and support of attachments.
Customize communication scenarios without needing to code. Intuitive drag-and-drop interface allows business-users to create alerts and notifications from any business or operations scenario. Messaging templates allow for complete flexibility in message formatting, type and customization.