Whether you are looking at implementing, upgrading, integrating, reporting or supporting HP Service Manager or HP Asset Manager, we are certified experts and have deep technical experience that can help you avoid pitfalls and deliver successfully. To production and beyond...
Since 1996 we have deployed and upgraded hundreds of instances of HP Service Manager & Asset Manager. Our experience runs deep.
Our technical expertise includes OVSD / Openview Service Desk, Peregrine ServiceCenter, HP Service Manager, HP Asset Manager, HP Connect.IT, Knowledge Management, Request Management / Service Catalog as well deep technical knowledge of HP DDMi / DDMa, BSM, OVO and NNM.
Our internal team of certified experts can help guide you through your HP Service Manager project. Our expertise includes...
New Implementations - On Premise or SaaS
We can have your new HP Service Manager or HP Asset Manager instance deployed, configured, integrated and your team trained and ready to support. And by leveraging our QUICKSTART Service for HP Service Manager - which is based on best-practices methodologies and years of experience - we can get you there in a fraction of the time it would take to do it yourself.
And if you've made the decision for HP Service Anywhere but are unsure about the most efficient way to get into production, we can help accelerate time-to-value and deliver risk free with our QUICKSTART deployment services for HP Service Anywhere. Deployed in 30 days - guaranteed.
Whether you are upgrading from from a previous version or another technology, we can deploy your new instance AND migrate the data from your existing system & help you proactively identify all existing integrations, suggest “keep or replace” feature options and develop the most viable and practical solution to fit your project goal.
Using HP Connect.IT or Web Services, we can help you connect your instance to LDAP for authentication, CMDB, monitoring solution or other critical systems.
So what's the best way to handle integration requirements? and how do we deal with them during upgrade cycles? We’ve been developing integrations for over a decade years using the latest data and application integration technologies and tools. We know integration.
Service Catalog / Propel
HP Propel gives your users a consumer-oriented shopping experience at a one-stop portal all within a fully integrated open framework that complements your current systems. You can get Propel working for you today by starting with the HP Service Portal, the Standard Catalog, and the Knowledge Base, all mobile-enabled. Seamlessly add more capabilities when you want.
Our ACTIONABLE Healthcheck for HP Service Manager service provides a clear insight into your current HP Service Manager environment and actionable recommendations to deliver tangible results. This includes the ability to mitigate risk while providing options to leverage more "out of box" functionality so you can optimize your HP environment.
Manual or automated functional testing and end-to-end performance optimization. We ensure your system is performing as expected and delivering a quality user experience. We are also HP ALM certified experts so if you are looking to deploy HP UFT or upgrade to ALM, we can assist and ensure your team is ready and leveraging the latest functionality.
We can be the support system for your support system by providing 2nd or 3rd application support on a 9 x 5 or 24 x 7 basis. Allowing you to focus your team on more important tasks while optimizing your support budget. Learn more >
Reporting & Dashboards
Leveraging out-of-box reports or if you have a need for 100s of custom reports, we can help you deliver. Or if you are like most and have an operational ITSM / AM reporting challenge, we can introduce you to Westbury's automated reporting solution built specifically for HP Service manager where we can enable you to deliver reports using a drag-and-drop interface at a fraction of the time it takes you today. Learn more >
As an official reseller, we can help you lower the cost of additional licenses or provide options to reduce your annual HP software renewal costs. You can also have a look at subscription based pricing which combines the value of HP Service Manager on-premise with the subscription pricing model of SaaS starting at $50 / user / month.
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If you're talking HP, we've got you covered. Plus our expertise includes the following supporting solutions:
Westbury created the phrase "service management intelligence" because they are 100% focussed on business intelligence solutions for Service and Asset Management platforms. They started in 1999 exclusively addressing the challenges of Service Management reporting for HP Openview Service Desk and now their latest version "SMI 12" provides "drag and drop" reporting & dashboard solutions for HP Service Manager & HP Asset Manager.
We are North America's largest reseller of Westbury solutions and have successfully completed dozens of deployment for our clients ensuring they are self-sufficient post production. We can personally attest to the value of the solution with an almost immediate ROI.
Everbridge is pretty amazing. It integrate directly with your service desk, to extend its notification functionality.
When a ticket is created, Everbridge delivers that information to the right person based on their role, responsibility, schedule and location. Notifications are delivered to any device; it’s all up to the user to define how they want to be contacted. Not only that, but they're delivered in the format they want – phone call, email, SMS text, etc.
We even take it one step further. Not only are they delivered the message, but if they’re on the go they can access ServiceNow / HP Service Manager / Remedy from their smartphone or tablet device and acknowledge, update, and annotate the ticket all without being in front of their console. Sounds like magic, right?
Contact us to see how Everbridge can extend the investment you’ve already made in your helpdesk solution.
Bomgar's integration package for HP Service Manager integrates remote support, chat and survey capabilities for the help desk. With Bomgar, you can improve service levels, centralize support processes and strengthen compliance. Customers can enhance HP Service Manager by adding enterprise remote support, secure chat, automated online surveys and more.
Bomgar's certified integration with HP Service Manager allows a support representative to launch a secure, remote support session directly from a ticket and immediately begin diagnosing and resolving a problem—increasing first call resolution rates, shortening call times, and eliminating on-site visits. Bomgar's remote desktop control is multi-platform, which means support technicians can remotely support desktops, laptops, servers, and smartphones across operating systems.
Contact us to see a demo or to arrange a free trial.