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Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility into your operations footprint, manage service health, and optimize service delivery and spend. That’s the holy grail - and we have that with ServiceNow.

The hours saved and headaches avoided. The high‑value new business services you could roll out and, better yet, keep running smoothly. But how do you bring order to chaos, much less deliver improved service, when most of your time is spent putting out fires?

Maturing your service operations takes vision and planning.  

It’s a multi‑stage process. And SuMO is here to help.

As for the Customer Sat scores, they came in at near 10’s across the board. All in all, an excellent result!
— ServiceNow

SuMO can help you move IT operations from a reactive response team to a proactive business partner with ServiceNow IT Operations Management. Gain visibility into your end‑to‑end business services by understanding the relationship with the underlying IT resources.

Improve availability by knowing your service health while reducing event noise and quickly pinpointing disruptions. Increase agility by automating IT processes and remediation actions keeping services healthy, and engage in a multi cloud strategy by providing enterprise‑ready self‑service capabilities to cloud users.

ServiceNow IT Operations Managment is a complete and integrated service operations solution that builds seamlessly on your existing investment in ServiceNow IT Service Management – including CMDB, Incident and Problem Management, Change Management and Service Catalog.

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Getting there is a multi‑phase process and you can start small and then grow as you are ready.

STEP 1: ENHANCING VISIBILITY  
With a single system of record for your business services and IT infrastructure.

SuMO can deliver you an entry‑level service‑visibility solution which includes both business service and infrastructure discovery - including on-premise, data centres and cloud - giving you a unified, connected view of your entire IT network and the services it supports.

Improves efficiency & confidence in the change process by automatically invoking Discovery on the CIs affected by the change thus keeping an accurate and updated CMDB

STEP 2: MANAGE SERVICE HEALTH
By managing end‑to‑end services, rather than technology silos. 

Track and maintain the health of services. Fix potential issues sooner by moving from reactive problem solving to a preventive approach using Operations intelligence.

The ITOM solution integrates with your preferred monitoring tools, cloud platforms, serverless infrastructure, and asset management software thus increasing your return on investment (ROI) on existing investments and your ServiceNow platform.

STEP 3: OPTIMIZE SERVICE DELIVERY & SPEND 
Increase agility and improve operational efficiency across your hybrid cloud. Take control of multi-cloud environments with self-service and cost management.

Use data and their insights to measure and track ROI and identify areas where automation would most benefit your company.


A comprehensive IT Operations Management solution allows you to:  Get a single pane of glass with the Event Management Dashboard to view business service health and related grouped alerts. Review the infrastructure and operational data (events, metrics, anomalies, Discovered CIs and dependencies using service maps) to determine root cause and reduce Mean Time to Repair (MTTR) by seamlessly connecting information, people, and processes. Automatically remediate problems and initiate the incident process, understand the impact of change, gain approvals as needed, and continually communicate with all stakeholders through resolution on a single platform. And the best part:  you can start small and grow based on your business priorities.

The 5-step plan to move IT operations from a reactive response team to a proactive business partner with ServiceNow IT Operations Management while gaining visibility into your end-to-end business services by understanding the relationship with the underlying IT resources.

The 5-step plan to move IT operations from a reactive response team to a proactive business partner with ServiceNow IT Operations Management while gaining visibility into your end-to-end business services by understanding the relationship with the underlying IT resources.


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Adding orchestration to the mix lets you increase agility by automating IT and business processes

It’s hard to drive value across the business when your time is spent putting out fires and completing manual, error-prone tasks. As much as you want to automate tasks and processes, dealing with disparate tools and lack of coordination between teams will only slow you down.

You can reduce tasks with Password Reset and Client Software Distribution, and improve end‑user productivity by giving users the ability to access services directly. Codeless automation and activity packs also automate and accelerate processes for employee onboarding, managed file transfer, and remediation.


Your IT team wants to launch products quickly, so employees can get work done fast. But provisioning cloud resources too quickly can lead to virtual machine (VM) sprawl, unmanaged resources, and out‑of‑control costs. IT needs to monitor resource allocation and budget, without slowing down innovation.

Once deployed, ServiceNow Cloud Management will give your IT teams the ability to provision public and private cloud infrastructure and services fast, while providing consistent management and cost visibility of those resources.   IT teams can choose from Amazon Cloud, Microsoft Azure, VMware vSphere, and extend to other public and private cloud vendors—making it easy to manage and control your cloud management system.


And there's a few other areas where working with SuMO can add value to your IT Operations Initiative:

SERVICE AWARE CMDB
by automating discovery of your business services and IT infrastructure – and how they are related.

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EASILY DETECT & DIAGNOSE SERVICE ISSUES
by capturing and correlating service and infrastructure events across multiple IT systems and monitoring tools.

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RESTORE SERVICES QUICKER
By automatically remediating service issues.

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REDUCE THE RISK OF PLANNED CHANGES
by seeing their potential impact on your business services.

ENHANCE SELF-SERVICE
by automatically provisioning and configuring requested services – including provisioning and cost management of public and private cloud services.

STRENGTHEN GOVERNANCE
with repeatable, controlled, and auditable service operations processes.