Imagine a world without outages.
The hours saved and headaches avoided. The high‑value new business services you could roll out and, better yet, keep running smoothly. But how do you bring order to chaos, much less deliver improved service, when most of your time is spent putting out fires?
Maturing your service operations takes vision and planning.
It’s a multi‑stage process. And SuMO is here to help.
SuMO can help you move IT operations from a reactive response team to a proactive business partner with ServiceNow IT Operations Management. Gain visibility into your end‑to‑end business services by understanding the relationship with the underlying IT resources.
Improve availability by knowing your service health while reducing event noise and quickly pinpointing disruptions. Increase agility by automating IT processes and remediation actions keeping services healthy, and engage in a multi cloud strategy by providing enterprise‑ready self‑service capabilities to cloud users.
ServiceNow IT Operations Managment is a complete and integrated service operations solution that builds seamlessly on your existing investment in ServiceNow IT Service Management – including CMDB, Incident and Problem Management, Change Management and Service Catalog.
Getting there is a multi‑phase process and you can start small and then grow as you are ready.
1) ENHANCING VISIBILITY
with a single system of record for your business services and IT infrastructure.
SuMO can deliver you an entry‑level service‑visibility solution which includes both business service and infrastructure discovery, giving you a unified, connected view of your entire IT network and the services it supports.
2) INCREASING SERVICE AVAILABILITY
by managing end‑to‑end services, rather than technology silos.
ServiceNow's service‑availability solution includes event management, business service discovery and infrastructure discovery.
3) MAXIMIZING OPERATIONAL AGILITY
by accelerating and automating remediation, improving governance and enhancing self‑service.
As you mature, SuMO can deploy a complete and integrated service operations solution that builds seamlessly on your existing ServiceNow IT Service Management investment.
A comprehensive Event Management solution allows you to: Quickly identify the business services experiencing problems. Review the infrastructure and operational data to determine root cause and the best approach to resolution. Reduce time to resolution by seamlessly connecting information, people, and processes. Automatically remediate problems and initiate the incident process, understand the impact of change, gain approvals as needed, and continually communicate with all stakeholders through resolution on a single platform. And the best part: you can start small and grow based on your business priorities.
Adding orchestration to the mix lets you increase agility by automating IT and business processes
It’s hard to drive value across the business when your time is spent putting out fires and completing manual, error-prone tasks. As much as you want to automate tasks and processes, dealing with disparate tools and lack of coordination between teams will only slow you down.
You can reduce tasks with Password Reset and Client Software Distribution, and improve end‑user productivity by giving users the ability to access services directly. Codeless automation and activity packs also automate and accelerate processes for employee onboarding, managed file transfer, and remediation.
Your IT team wants to launch products quickly, so employees can get work done fast. But provisioning cloud resources too quickly can lead to virtual machine (VM) sprawl, unmanaged resources, and out‑of‑control costs. IT needs to monitor resource allocation and budget, without slowing down innovation.
Once deployed, ServiceNow Cloud Management will give your IT teams the ability to provision public and private cloud infrastructure and services fast, while providing consistent management and cost visibility of those resources. IT teams can choose from Amazon Cloud, Microsoft Azure, VMware vSphere, and extend to other public and private cloud vendors—making it easy to manage and control your cloud management system.
And there's a few other areas where working with SuMO can add value to your IT Operations Initiative:
SERVICE AWARE CMDB
by automating discovery of your business services and IT infrastructure – and how they are related.
EASILY DETECT & DIAGNOSE SERVICE ISSUES
by capturing and correlating service and infrastructure events across multiple IT systems and monitoring tools.
RESTORE SERVICES QUICKER
By automatically remediating service issues.
REDUCE THE RISK OF PLANNED CHANGES
by seeing their potential impact on your business services.
by automatically provisioning and configuring requested services – including provisioning and cost management of public and private cloud services.
with repeatable, controlled, and auditable service operations processes.