SuMO are ServiceNow experts. We value quality over quantity so whether you're implementing ServiceNow for Enterprise Service Management or developing an app using the CreateNow development suite, we take pride in being your most efficient, experienced and value-based option around.
And if you just need a little extra horsepower to assist your internal team - our delivery options give you the flexibility you need to cross the finish line cost-effectively AND be self-sufficient moving forward.
Project based or on-demand, we’ll own the risk so you don’t have to.
Our team of ServiceNow certified experts can help you with:
Our QUICKSTART for ServiceNow deployment services leverages our experience & best practices which can have you up and running quickly. We can deploy ServiceNow and configure it to meet your business needs while ensuring your team is trained and ready to use & support it on day 1. Upgrade your service desk without missing a beat. Guaranteed.
Plus QUICKstart's also are available for Service Catalog, Password Reset, Discovery and lots more.
LDAP, CMDB, custom or 3rd party apps plus we can monitor your integrations post upgrade to ensure a complete end-to-end experience. Whether Web Services, JDBC, Excel, CSV, Email, or apps that use SOAP, REST, or WSDL - We know integration.
We also have a library of pre-built integrations that can get you up and running quickly.
Desktop & Mobile User Interfaces
We make your instance of ServiceNow look awesome! With extensive experience with UI design & mobile development, SuMO has the expertise to brand and "theme" your instance of ServiceNow and user portal and extend the value of ServiceNow to the non-IT user by providing custom front-end interface for smartphones and tablets. In addition to enterprise self-service portal design for many enterprise clients, SuMO has also developed custom user interfaces for HR on-boarding and new hire workflows and mobile interfaces for remote field services & property management solutions.
ServiceNow Orchestration enables the automation of processes that involve systems and applications outside of the ServiceNow environment. An extension of graphical workflows in the ServiceNow Service Automation Platform, Orchestration ensures that automation is repeatable, secure and compliant. Almost instantly enabled, Orchestration Core is the starting point to driving value by by automating manual, routine and error prone tasks (like Password Reset)
Reporting & Dashboards
Leveraging out-of-cloud, custom developed or by leveraging ServiceNow's "Performance Analytics". We can help your solve the Service Management reporting challenge. Performance analytics is an add-on to your existing ServiceNow contract however you can also test-drive it for free. Let us show you how >
Platform development / CreateNow app development
Harness the power of ServiceNow's platform for your next development project and leave discussions around infrastructure, environment availability and performance in the past. With practical ServiceNow "CreateNow" development experience, we can help cloud enable your existing workflow based and Lotus Notes apps, deploy high ROI items like Password Reset and help you realize your development roadmap - all while leveraging your existing ServiceNow investment. Learn more >
Is an innovative “top-down” approach to discovering and mapping the relationships between IT components that comprise specific business services, even in dynamic, virtualized environments. Dashboards provide insights into the health of business services in real time, correlate service issues with infrastructure events, and contain metrics that alert based on business impact. ServiceWatch uses component-specific monitoring data from third-party systems to correlate incidents to impacted business services. Learn more or contact us to arrange a demo.
Ideation & Demand Management
Consists of tools for capturing, centralizing and analyzing strategic and operational demands while also providing a single location for managing all of your organization's demand information. This includes IDEATION which provides an easy way for users to submit ideas and for demand managers to review, assess and track the progress of an idea as it moves through the demand lifecycle: idea > demand > project (enhancement, change or defect).
SuMO can also enable a demand workbench to provide a central location for viewing and analyzing business demands via an interactive bubble chart as well as demand record information to collaborate on demand assessments.
SuMO are test automation experts so if you are looking to automate your pre-deployment regression testing with HP UFT (previously QTP) or other tools, we can build and maintain your test case library or perform the entire testing as a service. Manual, automated or end-to-end performance optimization. We ensure your system is performing as expected and delivering a quality total-user experience.
We can be the support system for your support system by providing 2nd or 3rd application support on a 9 x 5 or 24 x 7 basis. Allowing you to focus your team on more important tasks while optimizing your support budget. Learn more >
Plus our expertise includes the following supporting solutions that add value to any ServiceNow instance:
Industry analysts estimates that password resets represent about 20 percent of all service desk calls. And manually resetting passwords can be slow and expensive, and can pose security risks. End-users have come to expect a fast, consistent experience across password-reset processes. If these processes are not fully integrated with an IT single system of record, then governance, security and process usage cannot be managed.
ServiceNow Password Reset significantly reduces the overall volume of IT service requests by enabling end-users to reset their own passwords using self-service and automation. It brings the familiar password-reset experience of consumer internet applications to enterprise IT, optimized for Active Directory and extensible to support custom credential stores and verification methods.
Password Reset also enables streamlined, automated service desk-assisted password resets.
ServiceNow "Performance Analytics" delivers KPIs, time-series, targets, dashboards, scorecards, advanced analytics, predictive models, Cloud based & Mobile.
Instantly enabled, the solution delivers a complete set Dashboards, Scorecards and Analytics to define, measure and improve key performance indicators related to IT’s business processes. And unlike custom developed spreadsheets and Business Intelligence solutions, ServiceNow Performance Analytics is pre-integrated with ServiceNow, and ready to when you are. Plus you can test-drive it for free.
Get in touch to see a demo...
SuMO's partnership with Mobile Reach extends the value of ServiceNow offline. So even when you aren't connected - you can perform your job.
Mobile Reach allows the rapid extension of backend Service and Asset management applications and data to mobile field technicians. We can help you design and deploy cross-platform mobile apps that securely connect to ServiceNow and and other Service & Asset management systems.
What's all this mean to your business? Use your smartphone, tablet or barcode scanners to increase workforce productivity, improve CMDB accuracy, drive SLAs and cut costs.
This provides a huge advancement in productivity and especially useful in industries where your work can take you off the beaten path. Facilities, remote field services or any industry where your connection is unreliable. It's all about accuracy and efficiency.
Contact us to see how Mobile Reach can extend the investment you’ve already made in ServiceNow.
Everbridge is pretty amazing. It integrate directly with your service desk, to extend its notification functionality.
When a ticket is created, Everbridge delivers that information to the right person based on their role, responsibility, schedule and location. Notifications are delivered to any device; it’s all up to the user to define how they want to be contacted. Not only that, but they're delivered in the format they want – phone call, email, SMS text, etc.
We even take it one step further. Not only are they delivered the message, but if they’re on the go they can access ServiceNow / HP Service Manager / Remedy from their smartphone or tablet device and acknowledge, update, and annotate the ticket all without being in front of their console. Sounds like magic, right?
Contact us to see how Everbridge can extend the investment you’ve already made in your helpdesk solution.
Bomgar's integration package for ServiceNow integrates remote support, chat and survey capabilities for the help desk. With Bomgar, you can improve service levels, centralize support processes and strengthen compliance. Customers can enhance ServiceNow by adding enterprise remote support, secure chat, automated online surveys and more.
Bomgar's certified integration with ServiceNow allows a support representative to launch a secure, remote support session directly from a ticket and immediately begin diagnosing and resolving a problem—increasing first call resolution rates, shortening call times, and eliminating on-site visits. Bomgar's remote desktop control is multi-platform, which means support technicians can remotely support desktops, laptops, servers, and smartphones across operating systems.
Contact us to see a demo or to arrange a free trial.