Challenged with finding qualified resources to support your instance of ServiceNow or HP Service Manager? Is the high-cost of training and recruitment pushing costs beyond your operational budget? Are you tired of talking to unqualified resources before speaking to someone that can help?
SuMO solves these problems by providing you a series of support options delivered by certified and experienced resources managed by service level agreement. So you can now optimize your support costs by paying only for the services you need, when you need them.
This gives you the peace of mind knowing that you have qualified 3rd party platform & application support available when needed - while having operational support costs that are predicable and work for your budget.
How it Works
SuMO puts you in direct contact with Service & Asset Management experts without going through multiple levels of support personnel.
Rather than front-end the support with generic resources that don’t understand your instance or technology, our front-end-support desk's call is answered by a a trained, certified & experienced platform developer that speaks your language and can begin the problem resolution process immediately. And you can structure your support agreement either "on demand" or managed by a service level agreement.
With enterprise level Service & Asset solutions, it seems you are in a perpetual state of upgrade planning and execution. But the ongoing rate of resource turnover and budget cuts means you don't have the team to perform the upgrade internally - adding risk that you and the steering committee aren't comfortable with.
We have performed hundreds of upgrades and our experience can help you avoid the pitfalls while accelerating your upgrade timeline.
And with Fixed Price upgrade options, you can be rest easy knowing that your system will be upgraded to the new version, taking advantage of new functionality with your team ready and trained from day 1 - all at a cost that will save you from 25-40% off the cost of doing it yourself. Guaranteed.
Tell us about your upcoming upgrade and and we can discuss some options.
SuMO's remote Service & Asset application administration services provide our clients with access to a team of certified system administrators who deliver technical guidance and services to assist in using their Service Management application and platform features.
With various administrative support sizes available, you choose the number of hours that fits your needs, and your budget. And because you can roll-over 50% of any unused service hours, you can stretch your budget by only paying for productive time.
Manage by Service Level Agreement
SuMO can support your instance from on-demand to 24 x 7 and anything in between. Plus, we support it while delivering to your internal service level agreement.
Need enhancements in addition to break-fix support? Want some back-up application administration help? No problem - we can provide you with support solutions that are customized for your specific needs AND save you between 20 - 40% of your current budget.
Now you can have the support you need, customized for your specific environment and finally have an optimized support budget.
And if you aded professional service support hours into your support agreement, we give you the flexibility to use them a number of different ways:
Optimize Your Instance
Ensuring your instance of Service Manager / Remedy / ServiceNow is running optimally based on industry best practices.
Deploying application and OS security patches on a scheduled or ad-hoc basis. We perform daily, weekly or monthly administrative tasks such as performing back-ups and monitoring log-files, background processor activity, email activity, schedule record activity, data archiving, etc...
Use some hours to improve your instance by deploying a new module or adding new functionality and driving additional value to the business (and be the hero).