Don't just take our word for it.
The SuMO team’s in-depth knowledge, collaborative adaptive approach is the best I’ve ever experienced
SuMO assisted us from start to finish and ensuring we met our timelines.
The delivery was fantastic. The team worked well with the City of Windsor and the challenges that we have. The response time was always quick and the suggestions were always helpful and useful.
Jackie was great and met, if not exceeded, our expectations!
As a customer, it’s extremely important that a partner in our case SuMO, be flexible and go that extra mile to ensure we have successful implementation. The go-live cake was a nice touch to recognize this.
We were very impressed with the combined value of what the SuMO project team and the ServiceNow platform delivered almost immediately after going live
Thank you so much - for all your support in making this (HP Service Manager v9) implementation a succes
Jackie was a great resource to have on the project. He was very knowledgeable and patient and he was quick in solving issues and answering our questions.
We would like to thank you and your team for all your contribution in helping successfully deliver the project. You have shown true professionalism and great team work in partnering with us.
Can we get him back here? He’s a total rock-star!
We continue to work with them because they understand our challenges, and deliver effective solutions.
SuMO did an excellent job navigating a difficult GRC / Governance, Risk & Compliance deployment.
It is a pleasure working with y’all at SuMO
Very satisfied with the overall implementation. SuMO resources were excellent, and very patient with our business resources through requirements gathering, implementation and testing. I think SuMO handled the project very well.
Our team members from SuMO are great.
SuMO had a wealth of knowledge and gave us a direction to start standardizing our IT processes. They went above and beyond in many areas to ensure that our needs were met, but also explained why certain things are done a certain way to maintain ServiceNow Integrity. We are really excited to start phase 2 of our project with SuMO.
Ken is an ace. Great customer skills and he knows his sh@#t!
By the way, Felix and Alex are fantastic!
Thank you for such a fantastic implementation of ServiceNow
Thank you for your great help once again. You demonstrated that you are the best partner our team has had in regard to our HP Service Manager development.
I wanted to express my thanks and gratitude for all the effort, help and support you provided for my project in the past months. The Asset Manager client will be rolled out tonight and you are a huge part of that success.
Our system is much more user-friendly now, with a service portal and tools that help us serve our customers better. We couldn’t be happier with the services that we received.
We are happy that we chose SuMO as our partner to launch our new Service Desk.
SuMO’s knowledge on ServiceNow - not just from a technical point on view - but also from a proper process point of view is high.
I just wanted to reach out to let you know that I’m very pleased with the ownership that SuMO’s Engagement Manager has taken on this project. She has things well-organized and action items are being executed.
As for the Customer Sat scores, they came in at near 10’s across the board. All in all, an excellent result!
I must say Yong is amazing when it comes to helping with Service Management related issues Initiatives. Thank you guys.
Your team has been a tremendous help.
They’ve consistently produced high quality work, on time, at a reasonable price. We continue to achieve excellent results.
I would like to extend my gratitude and compliments to your team for the excellent work on the configuration and deployment of the Problem Management module. Everyone on the team was very knowledgeable, professional & courteous and a pleasure to work with.
Great work everyone - we are now running HP Service Manager v9.33 in our production environment. A successful implementation!
Your team was helpful in every situation - always answering any questions we had. We received value from this engagement and I would definitely recommend you to others.
Thanks to your team. We are really happy about the quality of the work. Great job