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I’ve worked with a fair share of ServiceNow developers and can feel that SuMO is truly customer focussed.
— Freedom Mobile
The SuMO team’s in-depth knowledge, collaborative adaptive approach is the best I’ve ever experienced
— St. Joseph's Healthcare Hamilton
SuMO assisted us from start to finish and ensuring we met our timelines.
— MacKenzie Health
The delivery was fantastic. The team worked well with the City of Windsor and the challenges that we have. The response time was always quick and the suggestions were always helpful and useful.
— The City of Windsor
Jackie was great and met, if not exceeded, our expectations!
— Municipal Property Assessment Corp (MPAC)
As a customer, it’s extremely important that a partner in our case SuMO, be flexible and go that extra mile to ensure we have successful implementation. The go-live cake was a nice touch to recognize this.
— St. Joseph's Healthcare Hamilton
We were very impressed with the combined value of what the SuMO project team and the ServiceNow platform delivered almost immediately after going live
— Samuel, Son & Co.
Thank you so much - for all your support in making this (HP Service Manager v9) implementation a succes
— Royal Bank of Canada
Jackie was a great resource to have on the project. He was very knowledgeable and patient and he was quick in solving issues and answering our questions.
— Manulife Financial
We would like to thank you and your team for all your contribution in helping successfully deliver the project. You have shown true professionalism and great team work in partnering with us.
— Royal Bank of Canada
Can we get him back here? He’s a total rock-star!
— Rogers Communications
We continue to work with them because they understand our challenges, and deliver effective solutions.
— BMO Bank of Montreal
SuMO did an excellent job navigating a difficult GRC / Governance, Risk & Compliance deployment.
— Viterra
I want to thank you very much for making this project a success. I enjoyed working with you and appreciate your excellent skills and professionalism.
— Texas A&M
It is a pleasure working with y’all at SuMO
— CIBC
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Very satisfied with the overall implementation. SuMO resources were excellent, and very patient with our business resources through requirements gathering, implementation and testing. I think SuMO handled the project very well.
— Viterra
Our team members from SuMO are great.
— Royal Bank of Canada
SuMO had a wealth of knowledge and gave us a direction to start standardizing our IT processes. They went above and beyond in many areas to ensure that our needs were met, but also explained why certain things are done a certain way to maintain ServiceNow Integrity. We are really excited to start phase 2 of our project with SuMO.
— St. Joseph's Healthcare
Ken is an ace. Great customer skills and he knows his sh@#t!
— Interfor
By the way, Felix and Alex are fantastic!
— Royal Bank of Canada
Thank you for such a fantastic implementation of ServiceNow
— Interfor
Thank you for your great help once again. You demonstrated that you are the best partner our team has had in regard to our HP Service Manager development.
— Intact Financial
I wanted to express my thanks and gratitude for all the effort, help and support you provided for my project in the past months. The Asset Manager client will be rolled out tonight and you are a huge part of that success.
— John Hancock / Manulife
Our system is much more user-friendly now, with a service portal and tools that help us serve our customers better. We couldn’t be happier with the services that we received.
— The Newfoundland & Labrador Centre for Health Information
I wanted to express how much I appreciated your quick responses in assisting us, not only with the workload before it got crazy, but the last-minute things that needed to be completed before Go-Live this week!

It can be very challenging trying to keep things moving forward and in control, and you all did a wonderful job!
— Brookfield Renewable
We are happy that we chose SuMO as our partner to launch our new Service Desk.
— Canadian Professional Accountants of Canada
SuMO’s knowledge on ServiceNow - not just from a technical point on view - but also from a proper process point of view is high.
— Kinross Gold
I just wanted to reach out to let you know that I’m very pleased with the ownership that SuMO’s Engagement Manager has taken on this project. She has things well-organized and action items are being executed.
— Salvation Army
As for the Customer Sat scores, they came in at near 10’s across the board. All in all, an excellent result!
— ServiceNow
I must say Yong is amazing when it comes to helping with Service Management related issues Initiatives. Thank you guys.
— BMO Bank of Montreal
Your team has been a tremendous help.
— City of Windsor
They’ve consistently produced high quality work, on time, at a reasonable price. We continue to achieve excellent results.
— BMO Bank of Montreal
I would like to extend my gratitude and compliments to your team for the excellent work on the configuration and deployment of the Problem Management module. Everyone on the team was very knowledgeable, professional & courteous and a pleasure to work with.
— Manitoba Lotteries
Great work everyone - we are now running HP Service Manager v9.33 in our production environment. A successful implementation!
— The Newfoundland and Labrador Centre for Health Information
Your team was helpful in every situation - always answering any questions we had. We received value from this engagement and I would definitely recommend you to others.
— The Government of Estonia
Thanks to your team. We are really happy about the quality of the work. Great job
— FX Innovations