SuMO Achieves ServiceNow “ELITE PARTNER” Status.


SuMO is the first and only Canadian-owned company to achieve ServiceNow ELITE PARTNER status for both Services & Sales and AUTHORIZED TRAINING PARTNER status

SuMO is the first and only Canadian-owned company to achieve ServiceNow ELITE PARTNER status for both Services & Sales and AUTHORIZED TRAINING PARTNER status

SuMO IT Solutions Inc. today announced it has achieved “ELITE" partner status from ServiceNow – the enterprise cloud company - making them the first and only Canadian owned company to achieve ELITE SERVICES & SALES PARTNER status.

The ELITE Partner designation in the ServiceNow Partner Program recognizes SuMO’s technical competency and excellence in delivering ServiceNow solutions.  It also showcases the greatest number of trained personnel, the broadest range of product capabilities and provides SuMO access to the highest level of ServiceNow program partner benefits.

“SuMO has earned a great reputation in this marketplace, and we are thrilled they’ve achieved this status,” said David Parsons, Senior Vice President of Global Alliances & Channels at ServiceNow. “ServiceNow is committed to working with SuMO to help companies effectively drive service management for the enterprise."

The ELITE partner designation is the highest level of partnership available through ServiceNow’s partner program. This classification would be provided to participants that have developed over 5 practices aligned to ServiceNow’s product lines and solution categories.

The SuMO solutions team boasts both certified ITIL process Experts and technical & solution consultants under one roof providing a one-stop source for organizations looking to be more efficient, improve services and lower costs as part of their enterprise service management initiatives.  SuMO works with an impressive roster of clients in various industries including retail, manufacturing, distribution, education, government and finance including all five of Canada’s Tier-1 financial institutions. 

“We were very impressed by the combined value of what the SuMO Professional Services team and the ServiceNow platform delivered almost immediately after going live” said Kim Watt, CIO at BDO Canada who has been a SuMO client since 2014 and recently extended their use of ServiceNow for request management, operational and executive analytics and HR & IT on-boarding.

“SuMO and ServiceNow have allowed us to deliver new capabilities to the firm, deliver services, faster and are now part of facilitating the transition for BDO IT to be partners with our business clients to support our growth."

 “It's an incredible honour to be the only Canadian owned company to achieve this highest level of success with ServiceNow and their Partner Program” said Steven Kiss, Vice President of sales and marketing for SuMO.  “Being able to be recognized on this global scale is something we are incredibly proud of."

A major reason for SuMO's success is the breadth and depth of service delivery capabilities that combine significant technical expertise with in-depth knowledge of business processes for services that include: IT & Enterprise Service Management, IT Business Management, Security Incident Management, Customer Service Management, IT Operations Management (Discovery, Service Mapping, Event Management & Orchestration) and Asset Management including Software Packaging as part of managing the the entire IT Asset lifecycle.  By leveraging application administration and flexible support options, clients have more opportunities to stretch their budgets further.

 “This recognition from ServiceNow is great to formally recognize our reputation in the market” said Alison Wheeler, Vice President of Professional Services for SuMO.  “As a Service-First company, being the only Canadian company to achieve ELITE partner status for both SERVICES & SALES is a testament to our incredible team that works every day with our clients to deliver awesome Service & Operations Management solutions".

About SuMO IT Solutions:
SuMO is your Service Management Organization and have been providing specialized implementation & consulting services in the Service and Asset Management market since 1999.  It's what we do.

With experience that combines strategic process consulting with expertise in the market’s leading technologies, the SuMO team has successfully delivered Service & Operations management projects to some of North America's leading corporations.  New deployments, upgrades, integrations, training and support - we'll own the risk, so you don't have to.

For more information about SuMO and how we can help you deliver Service Management excellence, please contact us at or +1.416.383.1458.