It's well understood that there is a Reporting gap in the overall Service & Asset Management market. We can help bridge that gap - through a combination of experience & technology.
Most organizations have great ITSM and BI teams but they usually work separately. And getting the right information into the hands of the business, process owners and IT management has been anything but intelligent.
We develop thousands of reports every year for our clients and have expertise across a number of technologies including SAP Crystal Reports, Web Focus, Microstrategy, Business Objects and more. If you have a reporting need in scope - we can help.
“Can we get him back? He’s a total rock star!”
We deploy Service Management Business Intelligence solutions that leverage technology while enabling our clients to be self sufficient:
ServiceNow "Performance Analytics" delivers KPIs, time-series, targets, dashboards, scorecards, advanced analytics, predictive models, Cloud based & Mobile.
Instantly enabled, the solution delivers a complete set Dashboards, Scorecards and Analytics to define, measure and improve key performance indicators related to IT’s business processes. And unlike custom developed spreadsheets and Business Intelligence solutions, ServiceNow Performance Analytics is pre-integrated with ServiceNow, and ready to when you are. Plus you can test-drive it for free.
Westbury created the phrase "service management intelligence" because they are 100% focussed on business intelligence solutions for Service and Asset Management platforms. They started in 1999 exclusively addressing the challenges of Service Management reporting for HP Openview Service Desk and now "SMI 12" provides "drag and drop" reporting & dashboard solutions for HP Service Manager / HP Asset Manager & BMC Remedy while providing the ability to include data from multiple sources.
As Westbury's largest partner, we have successfully completed dozen's deployment for our clients ensuring they are self-sufficient post production. We can personally attest to the value of the solution with an almost immediate ROI.