Most Excellent! Very knowledgeable and great recommendations.
— Cenovus Energy
Thank you. Shane was fantastic!
— Ontario Teachers Pension Plan
This was for me the most seamless, and dare I say it – fun! Creating live dashboards that gave me visibility into the work that we do for the client. I felt that the experience was like having a cataract operation, now all of a sudden the data is clear in front of me. Thanks SuMO!
— Sun Life
Time and time again you guys (SuMO) are what I hope all partners could be like.
— ServiceNow
Perfect team. Put extra effort to fulfill our needs and completed the project on time.
— Wood Buffalo Housing Corp.
We went successfully live with Change Management today and so far everybody is very happy! THANK YOU to the SuMO Team - Without you we would not be here today.
— Nav Canada
I’ve worked with a fair share of ServiceNow developers and can feel that SuMO is truly customer focussed.
— Freedom Mobile
The SuMO team’s in-depth knowledge, collaborative adaptive approach is the best I’ve ever experienced
— St. Joseph's Healthcare Hamilton
SuMO assisted us from start to finish and ensuring we met our timelines.
— MacKenzie Health
The delivery was fantastic. The team worked well with the City of Windsor and the challenges that we have. The response time was always quick and the suggestions were always helpful and useful.
— The City of Windsor
Jackie was great and met, if not exceeded, our expectations!
— Municipal Property Assessment Corp (MPAC)
As a customer, it’s extremely important that a partner in our case SuMO, be flexible and go that extra mile to ensure we have successful implementation. The go-live cake was a nice touch to recognize this.
— St. Joseph's Healthcare Hamilton
We were very impressed with the combined value of what the SuMO project team and the ServiceNow platform delivered almost immediately after going live
— Samuel, Son & Co.
Thank you so much - for all your support in making this (HP Service Manager v9) implementation a succes
— Royal Bank of Canada
Jackie was a great resource to have on the project. He was very knowledgeable and patient and he was quick in solving issues and answering our questions.
— Manulife Financial
We would like to thank you and your team for all your contribution in helping successfully deliver the project. You have shown true professionalism and great team work in partnering with us.
— Royal Bank of Canada
Can we get him back here? He’s a total rock-star!
— Rogers Communications
We continue to work with them because they understand our challenges, and deliver effective solutions.
— BMO Bank of Montreal
SuMO did an excellent job navigating a difficult GRC / Governance, Risk & Compliance deployment.
— Viterra
Without the SuMO support, this delivery would not have been possible.
— Ontario Teachers Pension Plan
Formal Customer Satisfaction Survey’s are part of every ServiceNow deployment. How did we do? Just take a look around…

Formal Customer Satisfaction Survey’s are part of every ServiceNow deployment. How did we do? Just take a look around…

Great work SuMO team! It’s great to see how well our teams can work together. SuMO is a key partner of ServiceNow and it’s great to get this feedback from the field.
— ServiceNow
We have been very happy with the engagement thus far….the folks you have provided are extremely knowledgeable and helpful.
— Ontario Teachers Pension Plan
I appreciate your hard work, passion, and ability to complete yet another project of this scope on time, and under budget.
— Calgary Catholic School Board
The SuMO team did an outstanding job helping us to deliver ServiceNow features. Like any project, it was somewhat of a journey, but the end the results were very positive.
— Toronto Stock Exchange
I want to thank you very much for making this project a success. I enjoyed working with you and appreciate your excellent skills and professionalism.
— Texas A&M
It is a pleasure working with y’all at SuMO
Very satisfied with the overall implementation. SuMO resources were excellent, and very patient with our business resources through requirements gathering, implementation and testing. I think SuMO handled the project very well.
— Viterra
Our team members from SuMO are great.
— Royal Bank of Canada
SuMO had a wealth of knowledge and gave us a direction to start standardizing our IT processes. They went above and beyond in many areas to ensure that our needs were met, but also explained why certain things are done a certain way to maintain ServiceNow Integrity. We are really excited to start phase 2 of our project with SuMO.
— St. Joseph's Healthcare
Ken is an ace. Great customer skills and he knows his sh@#t!
— Interfor
By the way, Felix and Alex are fantastic!
— Royal Bank of Canada
Thank you for such a fantastic implementation of ServiceNow
— Interfor
Thank you for your great help once again. You demonstrated that you are the best partner our team has had in regard to our HP Service Manager development.
— Intact Financial
I wanted to express my thanks and gratitude for all the effort, help and support you provided for my project in the past months. The Asset Manager client will be rolled out tonight and you are a huge part of that success.
— John Hancock / Manulife
Our system is much more user-friendly now, with a service portal and tools that help us serve our customers better. We couldn’t be happier with the services that we received.
— The Newfoundland & Labrador Centre for Health Information
So excited about how we are changing & impacting the employee experience!
Very accommodating and extremely
knowledgeable. Awesome work!
— Alectra Utilities
Keeping it simple, managing the scope and keeping the team informed. Everything about the deployment was great.
— Workers' Compensation Board
Just wanted to let you know that our first experience working with SuMO was a great one. The short version is – I’m a very satisfied client.
— Gowling WLG
I want to thank you and your team for their support over the last few months. I know it has not been easy but we managed to get the entire program into service on time with the appropriate scope.
— Brookfield Renewable
Quick response to issues. Expert judgement.
— Toronto Community Housing
I wanted to express how much I appreciated your quick responses in assisting us, not only with the workload before it got crazy, but the last-minute things that needed to be completed before Go-Live this week!

It can be very challenging trying to keep things moving forward and in control, and you all did a wonderful job!
— Brookfield Renewable
We are happy that we chose SuMO as our partner to launch our new Service Desk.
— Canadian Professional Accountants of Canada
Prompt, never misses a meeting, personable , follows all the correct methodology, has the right attitude, always goes the extra mile to serve our firm
— Toronto Stock Exchange
SuMO’s knowledge on ServiceNow - not just from a technical point on view - but also from a proper process point of view is high.
— Kinross Gold
I just wanted to reach out to let you know that I’m very pleased with the ownership that SuMO’s Engagement Manager has taken on this project. She has things well-organized and action items are being executed.
— Salvation Army
As for the Customer Sat scores, they came in at near 10’s across the board. All in all, an excellent result!
— ServiceNow
I must say Yong is amazing when it comes to helping with Service Management related issues Initiatives. Thank you guys.
— BMO Bank of Montreal
Your team has been a tremendous help.
— City of Windsor
They’ve consistently produced high quality work, on time, at a reasonable price. We continue to achieve excellent results.
— BMO Bank of Montreal
I would like to extend my gratitude and compliments to your team for the excellent work on the configuration and deployment of the Problem Management module. Everyone on the team was very knowledgeable, professional & courteous and a pleasure to work with.
— Manitoba Lotteries
Great work everyone - we are now running HP Service Manager v9.33 in our production environment. A successful implementation!
— The Newfoundland and Labrador Centre for Health Information
Your team was helpful in every situation - always answering any questions we had. We received value from this engagement and I would definitely recommend you to others.
— The Government of Estonia